Broken suitcase!!!

In the ariport, I was excited because I arrived in the U.K. at last.
And I had a lot of things to do in the U.K.
However, my dreams were gone when I saw my suitcase.
It was broken!!!!

I could not say even a word, then I had to fill out some forms.
It took long time and my companies had to be kept waiting for me!!
I'm so sorry for that...

I could not know how to do with my suitcase in the hotel in London.
But, a friend of mine helped me with my suitcase.
She helped me with opening it.
I was very happy then. I appreciate her!!

By the way, I had to contact to an office worker to get new suitcase.
I had to pay for making a call, then they told me that they would replace my suitcase to new one.
I told to them where I stay in the U.K.

Some days later, a staff visited my hotel and he left new suitcase.
HE JUST LEFT IT!!!

They didn't apologize to me.
Then, I realised that something is wrong with this system.